Payments & Ordering
We will accept orders from anywhere in the world, using Visa, Mastercard, American Express and Discover credit or debit cards. We also accept PayPal (payee appears as firstname.lastname@example.org). We are always looking for ways to make ordering more convenient for our customers. If you have other payment methods you’d like to request, email us at email@example.com.
We only charge sales tax on items shipped to California. Shipments to all other areas are tax-free.
Tracking Your Order
You will get 2 emails after your order is placed. The first is an Order Confirmation, which has your order number and purchase info and confirms your order is processing. The second is an Order Completion, which has the tracking number for your shipment.
Changing or Cancelling Your Order
If you wish to change or cancel your order, email us as soon as possible at firstname.lastname@example.org or call (562) 267-9009. If your order has not yet shipped, we will cancel or change it. However, if it has already shipped you will have to go through the return/refund process. See our Shipping & Returns page for more information.
If you are a VIP Club member, log in to our site and check your profile page to see your order history. If you are not yet a VIP Club member, click here.
Other Ways to Order
If you are unable or unwilling to use our online ordering system, you can also place an order by emailing us at email@example.com or by calling (562) 267-9009.
If you have any questions about your products or your order, email us at firstname.lastname@example.org or call our Customer Service line at (562) 267-9009.