Methods and Rates:
AW Blackwood (USA), Inc. will ship anywhere in the world. All US orders are sent ground or express service and ship via UPS depending on the size and destinations of your package. Shipping rates on orders will be charged according to shipping rates computed based on UPS charges and surcharges whatever applicable.
When Will I Receive My Order?
AW Blackwood (USA), Inc. ships orders every business day (Monday-Friday excluding holidays). Following credit card authorization and verification, all stock standard orders will be shipped within 1-2 business days. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands may take longer.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. AW Blackwood (USA), Inc. can do nothing to prevent this from occurring.
Please call our Customer Service number (562) 267-9009 if you need assistance.
AW Blackwood (USA), Inc. wants you to be completely satisfied with your purchase. When you receive your order, please make sure you inspect all merchandise for any defects or poor workmanship. If you are not 100% satisfied with your purchase, we ask that you return it unused within 10 days for replacement or refund, less the original shipping and handling (This includes promotional shipping costs; i.e. Free shipping etc). Note: A 15% restocking fee will be charged on all returned merchandise. If shipment is refused 15% restocking fee will also be charged. If you need to Return, you must obtain a Return Authorization (RA) number before returning any merchandise to Blackwood™ For Men. Simply call our Customer Service staff at (562) 267-9009 (9am to 4pm, PDT/PST) to obtain a Return Authorization Number (RA#).
AW Blackwood (USA), Inc. is unable to accept used merchandise. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. For a shipping damage return, please obtain written acknowledgement from the driver and file a claim directly to the carrier. Please keep the original inner and outer packaging for claim purposes.